Remote Ticket-Entry Information:

TN 811 offers FREE training to anyone interested in entering their own tickets remotely.

The training is presented by one of two methods:

 1. Viewing the tutorial.

 2. Attend an interactive, remote training session which is offered via the internet & can be viewed from your own office.

Training, using either method, lasts approximately 1 - 2 hours.

Training will cover basic ticket entry & mapping.

When entering tickets you will receive an immediate confirmation number (ticket), start date & time.

Call or Email: 615-367-1110 x7192 or

Remote Ticket-Entry Training:

To begin your training, first log into our training portal at:

Watch the tutorial and download all documentation. This will explain our policies and procedures that should be followed when entering tickets.  Feel free to enter as many practice tickets as you would like in our training portal.

When you are ready to start entering your tickets into our Live Portal, please fill out the Disclaimer and return it to

If you would prefer personalized training, please contact Judy Deidiker at 800-351-1111 (x7192) to schedule a class.

Listed below is a calendar, please choose a date that has "Webinar" on it and the time that you would to complete your training and include that in your email.

If you have problems logging onto the training server, or have questions while entering your test tickets, please contact Judy Deidiker at (615) 367-1110 (ext. 7192).

You may also be interested in using our "Live Chat" feature for any questions, which is available on both our training portal & website.

Training Documentation

Training Video

Ticket Update Training Video